Custom NetSuite Support Services

Experience the Difference with AlphaBOLD's NetSuite Support!

Tired of feeling like your NetSuite investment is underperforming? You’re not alone. Many businesses rely on NetSuite’s Advanced Customer Support (ACS) for technical assistance, but often find it lacks the proactive approach and expert guidance needed to truly optimize their NetSuite instance.

Here’s where we come in. As a leading NetSuite Managed Services provider, we offer a superior alternative to ACS, with a personalized, data-driven approach that takes your NetSuite experience to the next level.

What Sets Our NetSuite Support Services Apart? Easier, Quicker & Cost-Effective

Forget merely meeting expectations- exceed them with AlphaBOLD. We’re passionate NetSuite experts, not just support techs. Our 95% retention rate proves it – we’re trusted partners on your journey to success. No cookie-cutter solutions. We craft custom plans, from emergency support to full NetSuite management, that perfectly fit your unique needs. Let’s push boundaries together.

What Sets Us Apart:

Proactive Optimization: We go beyond reactive troubleshooting to continuously monitor and optimize your NetSuite performance, identifying and addressing potential issues before they impact your business.

Expert Customization: Our certified NetSuite consultants don’t just fix problems, they customize your system to your unique needs, creating custom workflows, automations, and integrations that streamline your operations.

Strategic Business Insight: We don’t just manage your system, we unlock its full potential by providing actionable insights and data-driven recommendations to improve your business processes and drive growth.

Dedicated Partnership: We become an extension of your team, providing 24/7/365 support and personalized guidance to ensure your NetSuite success.

Pair up your NetSuite System with a Tailored Methodology for Success

Many businesses turn to AlphaBOLD for NetSuite support after experiencing disappointment with their previous partners. Others approach AlphaBOLD following subpar experiences with NetSuite ACS, while some engage AlphaBOLD’s services immediately after implementation. The fact is that AlphaBOLD distinguishes itself through its unique BOLDRoute methodology. BOLDRoute methodology elevates NetSuite ERP implementations by covering thorough business process mapping, bespoke training, comprehensive testing, efficient data migration, sustained post-implementation support, nurturing long-term, successful partnerships.

Our Services

Core Support	Optimization and Growth	Security and Compliance
NetSuite Admin Help: Got a NetSuite admin who could use a hand? Or maybe you’re thinking of offloading some of those admin tasks? We’re here to back you up or even handle the full load. Urgent Help When You Need It: Our Managed Services aren’t just about the day-to-day; we’ve got your back round the clock for those “oh no” moments with 24/5 support for the big stuff. Making Sense of Licensing: Need a few more NetSuite seats? Or maybe you’re scratching your head over your current setup? We’re pros at figuring out exactly what you need, license-wise, without going overboard. Custom Integration and Enhancements: Integrating third-party tools with NetSuite can often be complex and disjointed, not always fitting neatly with your specific business workflows. AlphaBOLD’s support services guarantee smooth integrations and customizations.	Making Sense of Licensing: Need a few more NetSuite seats? Or maybe you’re scratching your head over your current setup? We’re pros at figuring out exactly what you need, license-wise, without going overboard. Building Workflows: Our NetSuite team creates smart, automated workflows in NetSuite that do the heavy lifting for you. It’s all about making things smoother and faster so you can focus on the big picture. Stay Sharp with Updates and Training: We all know keeping up with NetSuite’s updates is a bit like herding cats. But we’re here to walk you through it, getting your team trained up and flying through those updates in no time.	Fortify Your Data: When it comes to NetSuite, your data’s security is our top priority. Our team will ensure that every piece of information is locked down tight. With our security measures, you can rest easy knowing your data is safe and sound. Compliance Without The Complications: Navigating the maze of compliance? Leave it to us. We stay on top of the latest regulations to keep your NetSuite system in line, ensuring you’re always ahead of those compliance hiccups. Proactive Risk Management and Monitoring: Our team monitors your NetSuite system, continuously monitoring for any unusual activities or potential threats. This proactive stance means we can easily deal with risks before they become issues.

Benefit from automated processes, real-time data and reduced errors
AlphaBOLD’s NetSuite integration services are designed to help you connect your NetSuite data with external tools and software, streamlining your business processes and boosting efficiency. Our team has extensive experience with NetSuite development and integration, and we work closely with you to understand your unique business needs and tailor our solutions accordingly.

Rely on a range of integrations
ContentWhether you’re looking for NetSuite API integration, third party integration software like Boomi, Celigo and others, or simply need help navigating the NetSuite api documentation, AlphaBOLD as a top NetSuite partner can help you out. We’re committed to providing you with the most reliable and effective NetSuite integration solutions.

Cover multiple functionalities
As NetSuite certified consultants, we’re well-versed in all aspects of NetSuite integration, from finance and accounting to inventory management t. We take pride in delivering exceptional customer service and support, ensuring that your NetSuite integration runs smoothly and efficiently.

Enhance Your Support Experience – NetSuite Support Portal

AlphaBOLD’s NetSuite support portal ensures you get the visibility you deserve into managing your support requests. With round-the-clock, complete visibility into resolution times and case progress, the portal aligns the support team and the customer on the same page. It fosters real-time communication and feedback outlets. No more waiting to get on calls to find out escalation procedures, performance analytics, or ticket progression, AlphaBOLD’s NetSuite support customers can easily track all that from the comfort of their own device’s screen!

24/5 Support

Real-time Collaboration

Ticket Tracking

Performance Analytics

Beyond Break-fix: The Proactive NetSuite Support You Need for Success

Every business, regardless of industry or size, needs a system that scales with its growth and is customizable to its specific needs. While cookie-cutter solutions might provide reactive support, today’s businesses require preemptive support for smooth sailing. AlphaBOLD’s service goes beyond problem-solving; it proactively enhances your NetSuite environment, ensuring it adapts and grows with your business. We understand the importance of each aspect of your business, from operational efficiency to customer relationship management. Our NetSuite support services plan is as dynamic and multifaceted as your business operations, covering all areas, including sales, finance, and supply chain.

AlphaBOLD Standard Package	AlphaBOLD Premium Package
Subscription Offer: A fixed support package partnered with additional hours at a preferential rate to empower you with advanced support services. Support Portal: An exclusive support portal that gives you visibility into how your tickets and requests are managed. Ticket Submission: AlphaBOLD’s quick and easy ticketing system ensures all issues are tracked and resolved promptly. Dedicated Support: A dedicated support person or team ensures priority handling of your tickets. Quick Issue Resolution: We categorize issues by severity levels 1, 2, and 3, and each is addressed within specified time frames to ensure quick resolution.	Commitment Advantage: 100+ dedicated hours at a discounted rate for your team ensuring you get the preemptive support you need. Support Portal: An exclusive support portal that gives you visibility into how your tickets and requests are managed. Ticket Submission: AlphaBOLD’s quick and easy ticketing system ensures all issues are tracked and resolved promptly. Dedicated Support: A dedicated support person or team ensures priority handling of your tickets. Quick Issue Resolution: We categorize issues by severity levels 1, 2, and 3, and each is addressed within specified time frames to ensure quick resolution.

Supported NetSuite Modules

ERP

Accounting Software

Global Business Management

CRM

Field Service Management

Professional Services Automation

Omnichannel Commerce

Analytics and Reporting

SuiteSuccess

Platform

Infrastructure

Human Capital Management

NetSuite Support fAQS

Choosing a NetSuite partner can offer several advantages:

Partners often have specialized knowledge in specific industries or areas of NetSuite.
They may provide more personalized and tailored services based on your specific business needs.
Partners can offer competitive pricing and flexible support packages.
They often provide local, on-the-ground support that can benefit certain businesses.

However, the choice depends on your specific needs, the complexity of your NetSuite environment, and the level of support required.

What is AlphaBOLD’s support model?

AlphaBOLD’s NetSuite support services are designed to ensure that we not only cover basic admin support levels but also ensure that our clients do not have to worry about system infrastructure limitations when they optimize and grow. Our support offers, both Standard and Premium, entail dedicated support teams, a bucket of hours, and access to our user-friendly NetSuite support services portal.

Furthermore, our robust ticketing system and quick resolution time distinguish us from competitors. Since AlphaBOLD is both big and small to provide dedicated support, we can also offer discounted rates based on prepaid plan structures.

What type of support offers does AlphaBOLD have?

AlphaBOLD’s NetSuite Managed Services are a blend of core support and add-on services that combine both reactive and proactive models for our clients. Through our two support offerings, we are able to create a customized support plan for clients who have are either:

New to NetSuite and require support.
Want to change their NetSuite support plan and provider.
Are disappointed with NetSuite direct support or ACS.

What does AlphaBOLD technical support include?

AlphaBOLD’s NetSuite Technical Support encompasses a range of services to ensure smooth operation and resolve technical issues with the NetSuite platform. This support includes:

Issue Resolution: Assistance with troubleshooting and resolving technical problems, ranging from simple queries to complex issues.
System Maintenance: Guidance on maintaining the NetSuite environment, including updates and upgrades.
Performance Optimization: Advice on enhancing system performance and efficiency.
Security Assistance: Support with security settings and compliance with data protection regulations.
Integration and Customization Help: Assistance with integrating NetSuite with other systems and customizing the platform to suit specific business needs.
Access to Resources: Providing access to extensive knowledge bases, user communities, and documentation to help users understand and maximize their use of NetSuite.

What type of support does AlphaBOLD include in severity levels?

AlphaBOLD categorizes response times by level of critical issue, which includes:

Severity 1: Significant Business Impact
- AlphaBOLD’s NetSuite support team will respond within a 4-hour and engage the required technical resources. The resources work 24×5 until the issue is resolved and update the client every 8 hours.
Severity 2: Some Business Impact
- AlphaBOLD’s NetSuite support team will respond within 8 hours and engage the required technical resources. The team provides an estimated date/time of resolution with 16 hours of acknowledgment and updates the client’s daily.
Severity 2: Some Business Impact
- AlphaBOLD’s NetSuite support team will respond within 24 hours and engage the required technical resources. The team provides an estimated date/time of resolution within 3 days of acknowledgment and updates the client’s weekly.

AlphaBOLD offers a free one-hour discovery call to discuss potential services and follows up with a tailored support plan that aligns with the client’s specific needs.

SEE WHAT OUR CLIENTS HAVE TO SAY ABOUT US

AlphaBOLD has been a terrific NetSuite implementation partner. Working through the ambiguities associated with complex integrations, they have skillfully supported our multiple business units. Their command on NetSuite and scope of supporting services is truly impressive ... I would recommend them as a solution partner for any business utilizing NetSuite, whether brand new to NetSuite or a company who has used NetSuite for many years.”

Susann Cellier NetSuite Specialist - Dastmalchi

“As we moved into new types of products, we grew pretty fast and gained a dominant position in the marketplace. We realized AlphaBOLD had a lot of experience with NetSuite, that experience and expertise were major factors in choosing them as our implementation partner. NetSuite allowed us to consolidate all of those under one system, and get everyone onto one platform. AlphaBOLD has been our go-to resource for pretty much everything pertaining to NetSuite.”

Sajana De SilvaOperations Manager - De Silva Spices

“We’re becoming a better-known brand due to our expanded distribution channels. from 2019 to 2020, we nearly quadrupled our business. We shopped around and looked at Microsoft and a few other software programs. We leaned on some people we knew and used that as a recommendation. If we had to start the ERP implementation process all over again, I probably would've consulted with AlphaBOLD prior to selecting NetSuite."

Jeff Laborde Owner & President - Inspire Fitness

“AlphaBOLD worked with us to design and deliver a unique NetSuite ERP solution for our business. They have been an integral part of helping us to build custom functionality as our business has continued to grow and change. They are a dependable resource for ongoing system support, maintenance, as well as new system development (from initial design to development to implementation). They continue to do amazing and reliable work, and we look forward to working with them on future projects."

Lori Moore Manager Order Services - ITG Brands