Table of Contents
Introduction
NetSuite’s client base, which consists mostly of small and midsize businesses, faces unique challenges when providing adequate support for users to maximize their return on investment in the ERP and its integrated systems. To solve for this, many organizations have turned to managed services provided by experienced NetSuite partners as a solution.
NetSuite Managed Services refer to ongoing support, maintenance, and optimization of your environment by a third-party service provider. Essentially you gain a dedicated NetSuite expert team without the overhead costs of hiring and managing one in-house.
Utilizing a managed services provider (MSP) offers a more financially viable option than building an internal support team and ensuring you can fully leverage the NetSuite products and support services they are paying for.
This blog will help you understand the benefits of NetSuite Managed Services, highlighting why many organizations are transitioning to this approach
Key Advantages of NetSuite Managed Services
If your company is evaluating various options for NetSuite support, be sure to consider the following advantages for engaging managed services:
1. Depth and Breadth of Expertise
When introducing a new system, you need reliable support for users while ensuring the system is used effectively and evolves with the business. Some NetSuite clients have strong in-house system administrators, but these resources are costly to hire and retain. Moreover, it is unrealistic to expect one person—or even a small team—to have expertise in all NetSuite modules and functionalities.
Additionally, keeping up with NetSuite’s frequent updates and the growing ecosystem of third-party solutions can be challenging for internal teams. Employee turnover can disrupt business continuity if you invest in an internal team. A managed services provider offers a team of experts with diverse skills, ensuring ongoing system optimization without the risks of internal resource limitations.
Further Reading: Maximizing NetSuite through Customizations: User Guide for 2025
2. Neutrality Beyond Vendor-Specific Offerings
A big advantage of engaging a managed services provider is their ability to explore whatever solution best fits their client’s need. While NetSuite’s Support team has deep knowledge of NetSuite products, their expertise and scope of service are limited to their own solutions. They will not recommend third-party products (except certified SuiteApps), even if an external solution might better address your industry-specific needs.
In addition to product knowledge constraint, NetSuite Support often takes time to understand a client’s issues, and connecting with the right product experts can be difficult.
Since their support teams handle many clients, it’s rare to speak with the same resource twice, which makes personalized service difficult. MSPs, in contrast, offer a more tailored approach and can recommend a broader range of solutions beyond NetSuite’s ecosystem.
3. Cost Predictability and Scalability
Most managed service providers offer subscription-based pricing or time-and-material agreements, allowing companies to control costs and avoid unexpected expenses. This model is often more cost-effective than hiring an internal team or relying on expensive ad-hoc consulting services.
Moreover, as your need for NetSuite services grows—whether through business growth or increased NetSuite adoption— your MSP can scale accordingly. You can upgrade your service package or request additional expertise to meet evolving needs. By outsourcing NetSuite support, internal IT and finance teams can focus on business process improvements and strategic initiatives rather than day-to-day troubleshooting.
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Request a ConsultationReal-World Impact
NetSuite managed services can maximize value and significantly enhance return on your NetSuite investment. For example, a mid-sized software company based in San Francisco engaged a NetSuite managed services provider to handle the workload previously covered by one and a half Finance IT staff members.
As a result, the average turnaround time for NetSuite-related inquiries and change requests was reduced by half. Meanwhile, the Finance IT team can now focus on high-value initiatives such as building a data lake, selecting and deploying AI tools, improving overall system performance, and more.
Choosing the Right NetSuite Managed Services Provider
Selecting the right provider is critical if you decide to invest in managed services for NetSuite. Make sure these are done:
- Work with NetSuite Alliance Partners and Solution Providers: These vendors have an established relationship with NetSuite and a deeper understanding of its ecosystem. They can access NetSuite resources to address product questions and issues.
- Interview Your Consultant and Request References: Even though you are not hiring one specific consultant, be sure to interview one or more from the vendor, as their knowledge level will reflect the vendor’s overall expertise.
- Review the Service Level Agreement (SLA): It’s best to have clearly defined terms for your mission-critical needs, so the contract must specify allotted support hours, case limits, and guaranteed response times to avoid misunderstandings.
Why AlphaBOLD?
With a broad portfolio of business solutions that includes NetSuite and other cutting-edge technologies, AlphaBOLD provides the best of both worlds—cost-effective NetSuite support services and the flexibility to grow and evolve with the latest technology solutions.
Bonus Reading: 10 Signs Your NetSuite ERP Needs Optimization Now
Conclusion
NetSuite Managed Services provides a cost-effective, scalable solution to optimize your NetSuite environment. By partnering with a reliable managed services provider, you can avoid the costs of maintaining an in-house team while receiving ongoing support, system enhancements, and strategic improvements. This approach should be considered as it ensures optimized investments and personalized services for daily needs or third-party integrations.
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Let AlphaBOLD help you customize the NetSuite environment for your business to maximize its capabilities as you need.
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